Meet the Digital Trustees: Hannah Wallwork

In today’s digital age, charities face new challenges and opportunities that require them to adapt to the changing landscape of technology. Digital trustees are individuals who volunteer their time and expertise to help charities improve their digital strategy and capabilities.

Hannah Wallwork is a user researcher at Neon Tribe, and a digital trustee for Cycling Without Age England. The charity aims to get older people and those with mobility issues into nature and socialising through cycling

Hannah learned about digital trusteeship through a colleague who suggested it as a learning experience outside of work. She found the idea appealing and looked online for a suitable role, but couldn’t find any. Eventually, she met Third Sector Lab founder Ross McCulloch, which led her to attend the digital trustee matchmaking event.

Digital Trustee Experience

Hannah found the event helpful in finding relevant charities to work with. The only challenge she encountered was feeling intimidated by the experience of others, but quickly realised the value of her own skillset.

“It’s been a really fun experience because the charity is right at the beginning of the digital journey.”

Hannah has already had a big impact at Cycling Without Age England. She was instrumental in introducing a new Customer Relationship Management (CRM) system. She has also helped the organisation to better serve its users by conducting user research. Once it was complete, she was also involved in implementing the recommendations that came from that research.

“…it’s been nice to see how the design methods you use in your work can be applied to lots of different things.”

Hannah also mentioned a desire to be in community with other digital trustees. She is particularly interested in hearing from those with expertise in areas like social media, which she is not as familiar with. One way digital trustees might learn from each other is through open working.

Working with charities and providing digital knowledge to those without capacity can be simple but impactful. As the world becomes increasingly digital, charities that do not embrace technology risk falling behind. By volunteering as a digital trustee, individuals can help charities to navigate this changing landscape.

Wondering how you could become a Digital Trustee? Join one of our Matchmaking Events!