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Crisis communication online


A slight break from the norm this week. I was contacted via twitter by a BA Hons PR student who is carrying out research for her dissertation. Have a look at the information below, hopefully you can help her out.

My name is Faye Saville, I am a final year BA (Hons) Public Relations student studying at the University of Central Lancashire and I’m currently carrying out my dissertation on the topic of crisis communications online, focusing on the case of Baby P.

My study aims to discover how and why various Internet methods (e.g. blogs and social networking sites etc) are used by individuals to communicate with online during a crisis. This study requests to hear from individuals who have an interest (professional or otherwise) in the social work / social services and welfare sector and the case of Baby P.

I would be greatly appreciated if anyone would like to fill out my questionnaire? I would be really grateful if I may gain responses as soon as is possible, as I have a short data collection period.

If you would like to participate please email me at QuestionnaireResults@live.com or visit my blog: http://fayesaville.wordpress.com/contact/ to request a copy of the questionnaire.

The man who changed twitter

With the press of a few buttons on his iPhone, Janis Krums changed the way the world looks at twitter. While the traditional news networks were still searching for the plane in the Hudson, that photo was already spreading like wildfire across the twittersphere.

Many people see the @jkrums photograph as signalling the beginning of the end for traditional news outlets. According to some bloggers Janis’s photo shows how old and new media can work together. For others it clearly demonstrates that the traditional media outlets haven’t missed a trick. Many of the newspapers and TV news stations didn’t pay a penny to the likes of Reuters and AP when US 1549 hit the Hudson. They all got their big photo for free that day – simply by visiting twitpic.

Undoubtedly, the @jkrums photo will be seen as a milestone in the evolution of social media but does it truly change the relationship between old and new media?

The best person to answer that question is probably @jkrums himself.

If you read my last blog post you’ll know that Janis agreed to do an interview with me, with all the questions coming from people out there in the twitterverse.

The questions cover everything you could possibly want to know – the crash, the photo, the news agencies, underwear choice, relationship status…

Asheville News – News Team – www.twitter.com/ashevillenews
Can you tell us in 140 characters or less how Twitting changed your life?
I became twitter famous for my picture. I have many more followers, and have made some great connections throughout this process.

Proud Raven (Name anonymous) – US Airways Flight 1549 survivor – www.twitter.com/proudraven
I was on flight 1549 when it crashed and although my own emotions and fears at that time are probably obvious I was wondering what sort of emotions went through your own mind as you approached the crash site in the ferry you were travelling on?
The first reaction was shock of seeing the plane in front of us in the Hudson. Second was of concern about why it was there and are the passengers alright.

After that, we acted on instinct and tried to do anything to get you guys out of the water as soon as possible. When we found out that it looked like everyone survived, I was relieved that something that could have been a huge disaster became the “Miracle on the Hudson”

Ken Morrill – Webmaster and author – www.twitter.com/yenra
You gave your iPhone to one of the passengers after the shot was taken. What was the spirit of the moment like that allowed you to let go of material things?
It was the right thing to do; these people just survived a crash that could have taken all their lives. I really didn’t think twice about it, when we were getting off the ferry I got it back and that was it.

Pat Gunning – Founder of ArticlesBin – www.twitter.com/articlesbin
Who do you consider a hero in this miracle event?
The pilot Chesley B. Sullenberger II is the unquestionable hero. He had seconds to make the correct decisions and each time he made the right ones to save everyone on the plane. He was the right pilot, with the right training and the right experience. If there was a pilot with less experience, the crash could have turned out totally different.

Andrew Nystrom – Senior Producer, Social Media, LA Times – www.twitter.com/latimesnystrom
How did hitting the LA Times A1 feel? Here’s the link: http://bit.ly/qjaS
Feels good to see that a regular person can have such an impact on the traditional media scene. I’m still waiting for a copy of the paper. Haha!

David Sarno – LA Times internet writer – www.twitter.com/dsarno
How many media requests did you have, and how fast?
I had a lot of request but only took the ones that I actually picked the phone up for. Within an hour my voicemail was full. From the time that I stepped off the ferry I was getting requests. If I had to put a number on it, I would say it would be in 30’s, but that might be a conservative number.

Glen Canning – Video Journalist – www.twitter.com/grcanning
I was wondering what you felt about the copyright issues of your photo. It’s been viewed many many times. Have you received royalties from any of the news sources that have used it on their websites?
That’s the million-dollar question. I have not received any money for the picture. I still own the rights for it. Few friends of mine have knowledge concerning this, so I will see what they have to say and move accordingly.

Kyle MacRae – Tech journalist, author and ex-founder of Scoopt – www.twitter.com/kylemacrae
Would you rather have received 100,000+ hits on TwitPic or $100,000 for selling the picture commercially? Or perhaps both, if that was possible?
Both would be the best! The point that I have told many is that at the moment of taking the picture I had no idea that I had taken the first picture. I had no idea that it would be picked up from my twitter account. So now that I see all that has happened I am going to look into what type of options I might have.

John Fitzpatrick – writer and programmer – www.twitter.com/fitzpatj1969
Have you considered submitting the photo for a Pulitzer Prize? The way it has been used by the media, it is eligible. ($10,000 if you win)
That would be very cool. I have heard from couple of other people that it would be eligible and I think that would make this experience that much more incredible. I think that I would like to submit it; this would be a once in the lifetime opportunity. Especially since I’m not a journalist or a photographer.

Cwineman – Journalist – www.twitter.com/cwineman
How many followers did you have before you twittered the famous photo?
I think I was in the 180’s and getting excited that I will have 200 soon! As of now, I am approaching 4,000 followers. Thanks to all you guys!!

Sarah Wenstrand – Volunteer, writer and artist – www.twitter.com/wenstrand
Are you interested in examining or researching who your main connectors were [on twitter and other websites] in disseminating the TwitPic? (Personally, I think it would be interesting data related to social media)
Yes, That would be very interesting to see. Not sure how I could go about it. If you have any suggestions please contact me and we could discuss it further.

Nora – Pittsburgh resident – www.twitter.com/norak6
Janis, your name might be in a textbook someday as a study of the evolution of social media. Has immortality ever been a goal?
No it has not, but I will take it 😉

Jo Brodie – Science Information Officer – www.twitter.com/jobrodie
How does it feel to be a ‘Twitter example’ (er…twexample?!) that people will likely be using for ages to describe to others how useful Twitter is?
It feels great that by doing something a simple as posting a picture unto twitter I was able to push twitter and social media more into the mainstream.

Girl with a one track mind (Zoe) – sex blogger and author – www.twitter.com/girlonetrack
Given you’ve had so much recent media attention, have developed a prominent – and international – public profile, and have gained a large increase in the people who follow you on Twitter, are you now more self-conscious and/or careful about what you tweet?
At first I thought that I should be more professional etc., but I think I have to be myself and tweet about things that are of interest, I can’t please everyone, so I will post things that I find interesting and hope that my new following finds it interesting as well.

Thom Singer – Business author, speaker and development director – www.twitter.com/thomsinger
So what is it that you want to do with your career in the next 24 months, and how can this experience help you accomplish more than you would have if you had not had this brush with Twitter fame?
My main focus pre and now post the crash is Elementz Nutrition and getting everything set up for a successful launch in late March. With this experience I have a bigger reach on my twitter, which should help with promoting the launch of the company. In addition, I’ve had a chance to connect with some very interesting and knowledgeable people. I hope I can further cultivate these relationships and keep getting my network bigger.

Peter Jahn – Marketing Student – www.twitter.com/jahnzilla
How are the plans for your new start-up business coming along?
Things are going really well. We have the formulas in place; we have the financing as well. At this point we are in the pilot-testing phase. I am happy that we will have products that we are all proud of and that will improve an athlete’s performance and their quality of life.

Susan Preece – Mother of 3 and self-proclaimed crazy church lady – www.twitter.com/SusanLPreece
I want to know about Janis before notoriety. Former athlete in what sport? Collegiate or professional? Seems like you have had an interesting life and this is just another wild adventure.
I was a basketball player. In high school my team was ranked in the USA Today top 25 poll. I played college ball at Menlo College in Menlo Park, CA. I still have many connections in the sports world and that’s how I got involved with the current company.

Sandi McKenna – Writer and producer – www.twitter.com/mcmedia
What do you do, when you are not photographing miracles?
I am involved in a start up business for elite athletes called Elementz Nutrition. I love to be active and play sports in my spare time. Read, write blogs, and tweets. Try to enjoy every minute that I can. I’m a very positive person; I try to make the best of any situation.

Rosie McCulloch – Non-Profit PR & Marketing Co-Ordinator (Non-twitterer) – www.enable.org.uk
What’s your favorite photograph that’s captured a moment in history?
Michael Jordan clutching the world championship trophy. I grew up idolizing MJ and that was one the most powerful scenes of pure emotion and happiness. Click here to view the photograph.

David – Twitter name not given
What is your favourite colour? What side of the bed do you sleep on? Boxers or Briefs?
Favourite colour is blue. I sleep on the left side of the bed. And, I wear boxers, on special occasions I might put briefs on.

Charles Arthur – The Guardian’s technology editor – www.twitter.com/charlesarthur
Have you bought a lottery ticket recently?
Not yet, I might have to though.

Emma, Diana, Ochuko and Hannah – Staff team at Make Your Mark – www.twitter.com/makeyourmark
What would you do with a tenner [roughly $20]? Who would win in a fight between 50 cats and a whale? Does Corporate Social Responsibility (CSR) exist or is it a marketing sham?
Either do something active/unique or I would buy a slice of cheese pizza, un-sweet ice tea, and a chocolate ice cream or a piece of tiramisu. I’m a fat kid at heart, so anything associated with good food I’m for it!

I think a whale would win, by swallowing all the cats. Wouldn’t even be a match!

I hope that it exists; it’s hard to see it during these type of times. When every time you read something and its negative, or about someone cheating someone else, its hard to thing other wise. I hope that after these few years people will realize that we have to be better people and not get greedy and try to scam each other.

But, in all honesty, in twenty years everyone will forget what is happening currently. And this will happen again. It might not happen to the extent that we’re seeing, but there will again be a bust. And everyone will be blind sided by it…Good questions form silly to serious!

Carla Young – Project manager – www.twitter.com/redyellow
Are you single?
No I’m taken, I’m dating @emilyfiorella.

I appreciate all the questions, I had a great time answering them. Look forward to hearing feed back from everyone. Hopefully I answered to your satisfaction. If not, just email me or twitter me and we can further discuss whatever you might want to know.

Best,

Janis – www.twitter.com/jkrums

PS: You can tweet this story with one click by hitting the ‘twitthis’ or ‘sharethis’ buttons below. Feel free to get in touch via @ThirdSectorLab.

Ask @jkrums a question

Anyone who tweets will know all about the ultimate twitter citizen journalist, Janis Krums (@jkrums).

Long before the big media outlets had even broken the story, Janis captured the very first photograph of Flight 1549 after it was skilfully put down in the Hudson River, New York, by Captain Chelsey B “Sully” Sullenberger.

Since taking that phenomenal photograph (right) with his iPhone, Janis’s world has been turned upside down. He’s done interviews with the BBC, CNN, ABC, Good Morning America and more.

I’m delighted to say Janis has agreed to take questions from followers of my blog, Third Sector Forums users and folks on twitter. The best questions will be posed to Janis and the full interview will be posted here and on my Sunday Mail blog.

So what are you waiting for…you can add your questions to the comments section of this post or you can fire them at me on twitter, just start your questions with: @ThirdSectorLab

I’ll be taking questions over the next 24hrs, right up until 20:30 GMT on 19th January 2009.

Third Sector Forums Beta Launch

Today is Social Enterprise Day…hooray!

To celebrate Social Enterprise Day, I’m very happy to announce the beta launch of Third Sector Forums. A new friendly online community for UK charity professionals, volunteers and social entrepreneurs.

The forums are a place for people to network, learn, debate and discuss third sector issues. Categories include funding, fundraising, governance, legal issues, internet, marketing, campaigns, social enterprise and more. While the forums are third sector focused, private and public professionals are welcome too. The forums are 100% free to use and run by volunteers.

Importantly, they’re going to be user-led, so if you hate the colourscheme enough we’ll change it. If you think the categories are crap, we’ll change them. You get the picture.

The forums were founded by me, so yes this is a shameless plug. I’ve been working hard on developing the forums for a while but they really would not exist without private sector support. The purchase of the forum software was sponsored by Sure Languages. The wonderful Third Sector Forums and Third Sector Lab logos and various graphical elements across the website were created by Nothing Does graphic design and branding consultancy. Last, but by no means least, Clear Blue Designs provided the professional forum set-up and design as well as ongoing technical support and hosting. 

Hopefully see you on the forums soon.

My new Sunday Mail blog

I’ve recently started writing a blog on the Sunday Mail website. The blog is part of the Heart of Scotland network which I feel privileged to be taking part in. There’s a great range of blogs covering topics as diverse as journalism, living with a disability and traffic cones!

As well as all the hefty stuff mentioned in my introductory post I want use this blog and my new shiny one on the Sunday Mail site to dispell the myth that everyone working in the third sector is a Guardian reader who wears shoes made out of tofu. As with all blogs there will be lots of personal opinion so it’s worth noting that what I say doesn’t necessarily represent the views of my employers or the organisations which I volunteer for.

An intro to the Lab

From your local bowling club or community hall to the latest celebrity endorsed idea that will supposedly change the world. Third Sector Lab looks at volunteering, charities and social enterprise. The blog isn’t just for people working or volunteering in the third sector. I hope to show people where their donations go and cast a critical eye over the big issues being tackled by the sector. 

The Lab wouldn’t look nearly as fancy schmancy if it wasn’t for the help of Nothing Does graphic design and branding consultancy. They worked their magic and transformed the site from Derek Punsalan’s original Unstandard theme into what you see today.

Let the gibberish commence!