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11 must-read digital inclusion reports and case studies

I’ve been thinking a lot about digital inclusion for various reasons, so  I thought it would be worthwhile sharing some of my research. So here’s my eleven essential digital inclusion resources and research papers. There’s a definite Scottish focus to these and it’s worth noting they’re in no particular order:

1. Spreading the benefits of digital participation | The Royal Society of Edinburgh
Launched today, this report outlines findings and recommendations on how barriers to digital inclusion can be overcome so that everyone in Scotland can benefit from the digital revolution. The research considers in depth questions on the responsibilities of a digital society.

2. Digital Participation: A National Framework for Local Action | The Scottish Government
This document sets out the Government’s plans to build upon the progress being made in developing world class digital connectivity. Section 6 will be of particular interest to third sector professionals.

3. Cultures of the internet | Oxford Internet Surveys
78% of the UK population said that they use the Internet. Does this large proportion of Internet users in Britain herald the rise of a common Internet culture, or are beliefs and attitudes about the Internet as diverse as opinions can be across the general population?

4. Digital participation and the third sector | Chris Yiu, SCVO
Chris Yiu, Director of Digital Participation at SCVO, spoke at Social Media for Social Good and at #BeGoodBeSocial in July about the digital inclusion role the third sector plays plus he touched on the need for a digital-first approach to services.

5. Get IT together case studies | Citizens Online
Tons of useful case studies from digital inclusion projects across the UK. Scroll down the page for the Scottish examples.

6. Scotland’s digital future: A strategy for Scotland | The Scottish Government
A few years old now, Scotland’s Digital Future: A Strategy for Scotland sets out in detail how the Government intend to achieve their digital ambition. The strategy looks at the four key areas of public service delivery; the digital economy; digital participation and broadband connectivity.

7. Making Digital Real: Case Studies of How to Help the Final Fifth Get Online | Carnegie UK Trust
The Carnegie UK Trust’s 7 Digital Participation Tests and 6 Case Studies of successful local projects that are tackling digital exclusion in new and innovative ways.

8. Offline and left behind | Citizens Advice Scotland
Only half of CAB clients have an internet connection at home. 36% of respondents said they never used the internet and a further 11% said they hardly ever used it. Does a digital by default approach to welfare benefits could exclude some of the most vulnerable and marginalised members of society from accessing the very services they rely upon?

9. Wealth of the web: Broadening horizons online | Age UK
The report looks at the obstacles to older people being online, which range from lack of interest to financial cost and lack of training and support as well as the drivers behind getting older people online which include family support and specific interests and hobbies. It’s London-focused but incredibly useful for those of you working with older people.

10. Across the divide: Tackling digital inclusion in Glasgow | Carnegie UK Trust
Who is offline in Glasgow? Why are people in Glasgow offline? Research and recommendations for tackling digital participation within Scotland’s largest city.

11. Media Literacy: Understanding Digital Capabilities | BBC
A useful overview of digital skills by region, socio-economic profile, etc.

Any essential reports or resources I’ve missed? Leave the url in the comments below.

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