Friday 26 November 2021, 10.30am - 12.30pm

Service Design - Using the Design Cycle

This interactive workshop will provide you with a hands-on opportunity to try designing a service using the design cycle. You’ll conduct user research, create ideas, prototype and get user feedback.


Participants will be grouped into pairs, so please be prepared to get involved in the session!

This workshop is aimed at third sector professionals who are looking for a quick-fire dip into service design.


What you will take away from this workshop:


  • Try out service design skills such as interviewing and rapid prototyping for yourself

  • An understanding of what it’s like to be ‘designed for’

  • An insight into some simple tools that you can try out straight away

This session is open to any charity sector employees and volunteers across the UK. Where spaces are limited priority will be given to grant holders of The William Grant Foundation, The Robertson Trust, Inspiring Scotland, The National Lottery Community Fund and The RS MacDonald Charitable Trust.

About the trainer


Jess Gildener has worked in and with charities and social enterprises for nearly 20 years, holding community-facing and senior management roles across a range of disciplines. Her diverse background has provided her with skills that include strategic communications, digital transformation, people development, and innovation and design facilitation. She now works as a freelancer facilitating and supporting organisations to design great services, build their teams and communicate their work.

Jess Gildener
Jess Gildener

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