What are the humans for?

Designing work when AI can do more of it By Ross McCulloch, Third Sector Lab I read a piece by Anna Aston recently, When Machines Do the Thinking, What is Left for Us?, and it has been rattling around my head ever since. It asks a question I think most organisations are avoiding, mostly because the…

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How charities are using Microsoft Copilot to solve real problems

In 2024, the UK Department for Business and Trade gave 1,000 staff access to Microsoft 365 Copilot and ran one of the more substantial independent evaluations of the tool. The headline result looked promising: 72% of respondents were satisfied or very satisfied, and most reported some time savings. But the evaluation found no evidence that…

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