Ask @o2 a question…

admin

admin

15 June 2009 | Estimated reading time: < 1 minutes

They employ over 11,000 people in the UK, operate 450 retail stores and sponsor the country’s biggest music venue. If there’s one word to describe o2 it is HUGE. Despite their size the telecommunications behemoth is one of the few major corporations truly engaging with their customers via the medium of social media. I’ve been particularly impressed at how quickly and efficiently they deal with customer queries on twitter. Is this openness having a positive effect on customer satisfaction and increasing business for o2?

Well now you can find out as James Paterson, Digital Communication Manager at o2, has agreed to do a twinterview, taking all the questions for the twittersphere. Same concept as my twinterview with Janis Krums. If you’ve got something you’d like to ask James please leave your question as a comment on this post. We’ll have the full interview up next week.

Closing date for questions is Friday 19th June at 5.00pm (BST).

More from our blog

United Voices Network members stand together, smiling

October 4 2023

Partnering with United Voices Network to Promote Anti-Racist Youth Work

Third Sector Lab Director, Ross McCulloch, is handing over his twitter account to United Voices Network this Black History Month.
Three children hold hands in a field

September 29 2023

Celebrating Success: Content Design in the Children’s Sector

September's Roundtable event on content design for children was co-hosted by CELCIS and Our Hearings, Our Voices. Read to hear about their innovative work with children and young people.

September 13 2023

Websites Explained: How to Build a House 

Confused about how website design, development and hosting work? And where does your content fit in? We’ve put together a short guide to help explain how it works. 
How are Charities Using Social Media in 2023?

August 11 2023

How are Charities Using Social Media in 2023?

Third Sector Lab has compiled a list of some of our favourite ways charities are using social media this year. This includes specific campaigns, and more general online presence and activity. Get inspired with our round-up of great content in 2023 so far.
What is a Digital Trustee? A Guide for social enterprises, community interest companies and housing associations

July 31 2023

Digital Trustees: A Guide for Third Sector Organisations

Third sector organisations can be structured in all sorts of different ways. Most charities are led by a board of volunteers called trustees, who steer the organisation in the right direction. This may also be referred to as a board of directors. Community Interest Companies (CICs), housing associations and social enterprises have all approached us…
West of Scotland Housing Association: 97% of tenants felt we are good at keeping them informed about services and performances

July 18 2023

Scottish Social Housing Charter: Bring Reports to Life with Animation

By using video, Housing Associations can improve communication, enhance tenant experiences, streamline processes, and promote community engagement. Read more about partnering with Third Sector Lab