TheyÂ employ over 11,000 people in the UK,Â operate 450 retail stores and sponsor the country’s biggest music venue. If there’s one word to describe o2 it is HUGE. Despite their size the telecommunications behemothÂ is one of the few major corporationsÂ trulyÂ engaging withÂ their customers via the medium of social media.Â I’ve been particularly impressed at how quickly and efficiently they deal with customer queries on twitter. Is this openness having a positive effect on customer satisfaction and increasing business for o2?
Well now you can find out as James Paterson, Digital Communication Manager at o2, has agreed to do a twinterview, taking all the questions for the twittersphere. Same concept as myÂ twinterview with Janis Krums.Â If you’ve got something you’d like to ask James please leaveÂ your question as aÂ comment on this post. We’ll have the full interview up next week.
Closing date for questions is Friday 19th June at 5.00pm (BST).